This policy explains the cancellation and refund terms for services engaged from Development Rabbit ("we", "us", or "our") via https://developmentrabbit.com. Please read it carefully before making a payment.
1. Scope
Development Rabbit provides services only — custom development and technology work delivered under an agreed proposal or contract. We do not sell physical goods, so there is nothing to ship or return. Because services involve allocation of our team's time and expertise, refunds are governed by the terms below rather than by product-return rules.
2. Cancellation by You
- Before work begins: if you cancel before our team has commenced work on your engagement, any advance paid will be refunded in full.
- After work has begun: advance and milestone payments cover allocation of our team and work already performed, and are non-refundable once work has commenced.
- Mid-engagement cancellation: if you cancel an ongoing engagement, amounts corresponding to work already performed or in progress (pro-rated where applicable) remain payable. Any amount paid for milestones not yet started will be refunded.
3. Cancellation by Us
If we are unable to begin or complete an engagement for reasons on our side, we will refund any amounts paid for work not delivered — in full if work has not begun, or pro-rated to exclude completed milestones if the engagement is partially delivered.
4. Contract Terms Prevail
Where a signed proposal or contract for a specific engagement contains its own cancellation or refund terms, those terms prevail over this policy to the extent of any conflict.
5. Failed, Duplicate, or Erroneous Payments
If an amount was debited from your account without a corresponding confirmation, or you were charged more than once for the same payment, contact us with your payment reference. Verified failed or duplicate transactions will be refunded in full within 5–7 business days.
6. How to Request a Refund
- Email us at support@developmentrabbit.com with your payment reference/invoice number and the reason for your request.
- Our team will review your request within 2–3 business days and notify you of the outcome.
- If approved, refunds are processed to the original payment method via Razorpay within 5–7 business days, subject to your bank's processing timelines.
For payment-processing issues, you may also raise a concern through Razorpay directly.
7. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date and apply to payments made after the change.