Development Rabbit ("we", "us", or "our") operates the website https://developmentrabbit.com (the "Website"). We provide software development and technology services, including AR/VR, AI, embedded systems, and web development. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Website or engage our services.
By using our Website or providing us your information, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website.
1. Information We Collect
1.1 Information you provide directly
- Contact details: name, email address, and phone number when you fill out a form, book a call, or contact us.
- Billing details: billing name, email address, phone number, and billing address provided when you engage our services or pay an invoice.
- Project information: requirements, materials, and other information you share with us in the course of an engagement.
- Communication data: any information you share with us via email, WhatsApp, contact forms, or social media.
1.2 Information collected automatically
- Usage data: pages visited, time spent, links clicked, and interactions with the Website.
- Device data: browser type, operating system, device type, IP address, and approximate location derived from it.
- Cookies and similar technologies: used for preferences, analytics, and advertising measurement (see Section 5).
1.3 Payment information
All payments to us are processed securely by our payment gateway partner, Razorpay. Your card, UPI, net-banking, and wallet details are entered directly on Razorpay's PCI-DSS-compliant infrastructure. We do not store, process, or have access to your complete card numbers, UPI PINs, or banking credentials on our servers. We only receive transaction confirmation details (such as payment ID, amount, and status) required to reconcile your payment.
2. How We Use Your Information
- To provide, manage, and deliver the development services you engage us for.
- To prepare proposals, quotations, statements of work, and contracts.
- To send invoices, payment receipts, and transactional communication.
- To respond to your queries and provide customer support.
- To send occasional updates, offers, or marketing communication (you may opt out at any time).
- To improve our Website, services, and user experience.
- To detect and prevent fraud, abuse, and security incidents.
- To comply with applicable legal, tax (including GST), and accounting obligations.
3. How We Share Your Information
We do not sell or rent your personal information. We share limited data with trusted third parties strictly to operate our business:
- Razorpay — for secure payment processing and refund handling.
- Email and communication platforms — to send proposals, invoices, payment confirmations, and support responses.
- Analytics and advertising tools (e.g. Google Analytics, Meta Pixel) — to understand Website traffic and measure ad performance.
- Professional advisers and authorities — where required for legal, tax, regulatory, or audit compliance, or to enforce our rights.
These providers receive only the data necessary to perform their function and are bound by their own privacy and security obligations.
4. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy — including engagement delivery, support, and warranty periods — and to comply with legal, tax, and accounting requirements under applicable Indian law. When data is no longer required, it is securely deleted or anonymised.
5. Cookies
Our Website uses cookies and similar technologies to remember your preferences, keep sessions secure, analyse traffic, and measure advertising (including from Instagram/Meta ads). You can disable cookies in your browser settings; however, some features of the Website may not function correctly as a result.
6. Data Security
We implement reasonable technical and organisational measures — including HTTPS encryption, access controls, and use of PCI-DSS compliant payment processing — to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Subject to applicable law (including the Digital Personal Data Protection Act, 2023), you may:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your personal data, subject to legal retention requirements.
- Withdraw consent for marketing communication at any time.
- Raise a grievance about how your data has been handled.
To exercise any of these rights, write to us at support@developmentrabbit.com. You may also unsubscribe from marketing emails using the link provided in those emails.
8. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of our Grievance Officer are:
- Name: Grievance Officer, Development Rabbit
- Email: support@developmentrabbit.com
- Response time: We aim to acknowledge grievances within 48 hours and resolve them within 30 days.
9. Children's Privacy
Our Website and services are intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us and we will delete it.
10. Third-Party Links
Our Website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Website after changes are posted constitutes acceptance of the revised policy.
12. Contact Us
For any questions about this Privacy Policy or our data practices, contact us at:
- Email: support@developmentrabbit.com
- Website: https://developmentrabbit.com